Satisfied Students
Student satisfaction and customer satisfaction are not equal. Students are not customers except when they spend a night in their dorm room or buy a meal in the cafeteria, a book at the bookstore or a shirt with the school…
Month April 2018
Veterans as Students
America’s universities are the best in the world. This is so for many reasons, but primary among them is that we live in a free and open society. Two and one-half centuries of freedom and individual independence have allowed and…
Radical Individualization
On the very best days, the very best universities treat each student distinctively. Universities are in the business of creating, developing and nurturing human capital. This is true when faculty and staff are hired for their unique skill sets to…
Focus
Organizations succeed or fail based on their willingness to focus and concentrate. Because of the explosion of data, and therefore the ability to compare, organizations and individuals spend an inordinate amount of time concentrating on “others.” Bobby Jones, probably the…
Travel and Education
Americans are becoming more insular. Universities value international exchanges and study experiences for the benefit to students. IES Abroad and other study-abroad organizations encourage learning abroad because of the many identified, positive outcomes. A lack of understanding between different people…
