April 2018 – Reflections On Higher Education

Month April 2018

Satisfied Students

Student satisfaction and customer satisfaction are not equal. Students are not customers except when they spend a night in their dorm room or buy a meal in the cafeteria, a book at the bookstore or a shirt with the school…

Focus

Organizations succeed or fail based on their willingness to focus and concentrate. Because of the explosion of data, and therefore the ability to compare, organizations and individuals spend an inordinate amount of time concentrating on ā€œothers.ā€ Bobby Jones, probably the…

Travel and Education

Americans are becoming more insular. Universities value international exchanges and study experiences for the benefit to students. IES Abroad and other study-abroad organizations encourage learning abroad because of the many identified, positive outcomes. A lack of understanding between different people…

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